(a) Recommend that you cease recovery of the debt; and/or
(b) Suspend or stop performing Debt Recovery Services in relation to that debt (suspension).
You must and/or agree to:
The following section relates to fees/payments and monies in relation to Ezi Debt Collections Pty Ltd collections activities.
(a) May use Confidential Information solely to assist us in performing our obligations under this agreement;
(b) Except as permitted under clause 4.1(c), must maintain the confidentiality of the Confidential Information; and
(c) May disclose Confidential Information as required by law.
(a) In respect of each debt, subject to clause 5(b), to the fees paid or payable by you in relation to that debt; and
(b) For a breach of any condition or warranty implied by law, to the supplying again, or paying the cost of supplying again, the Debt Recovery Services in respect of which the breach occurred.
(a) Any breach by you of this agreement;
(b) any negligence or fraud or wilful misconduct by you, or that of your employees, contractors or agents; and
(c) any third party claim, except third party claims arising out of or relating to our negligence or our breach of this agreement.
(a) To prevent against fraud or misuse of our service, we apply a Holding Period for funds we receive from your debtors to our trust account, prior to transferring those funds to your nominated bank account (minus EDC’s collection fee’s).
(b) In the event there is a chargeback, or fraud, or misuse of our service, the money in the trust account will be reimbursed to the cardholder, or the source from where the payment originated.
(a) We will:
(i) Cease any and all operations with regard to the debts you may have uploaded to the system.
(ii) Suspend your account for the duration of the termination.
(iii) In the case of termination by breach by yourself we will suspend your account indefinitely and immediately, ceasing all collections activities including, but not limited to: sending correspondence, accepting payments, calls and allowing the ability to upload debts.
(a) To keep you informed about the progress of matters you have engaged us to handle on your behalf; and
(b) To pay you the recovery sum; and
(c) To inform you of new products and services that become available.
(d) Advise Debtors as to on whose behalf we are acting and in relation to what debt.
(e) To provide the service for which you have engaged us to perform.
(a) The Debt can be proved or is valid.
(b) The Debt is not currently under arbitration nor in the process of legal proceedings.
(c) The Debt has not already been paid.
(d) The Debt has not been discharged by way of insolvency.
(e) You have made reasonable attempts to contact the Debtor prior to submitting the debt.
(f) The Debt has not been discharged by way of arbitration or court decision.
(g) The Debtor is currently located in Australia or New Zealand.
(h) The Debt is in AUD currency.
EDC is an authorised debt collection tool and we work entirely within the parameters of Australian Consumer Law.
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